Information We Collect

• Personal details such as your name, phone number, email address, and delivery/service address.
• Pet information including breed, age, temperament, and grooming history, used to match you with suitable groomers.
• Payment information processed securely through our payment partners; we do not store your full card details.
• Location data, when permitted, to help find groomers near you and improve service delivery.

How We Use Your Information

• To process bookings, connect you with verified groomers, and facilitate communication regarding your appointments.
• To send booking confirmations, reminders, and important service updates via SMS, email, or app notifications.
• To improve our platform, personalize your experience, and develop new features based on usage patterns.
• To send promotional offers and updates, which you can opt out of at any time.

Sharing of Information

• We share necessary booking details (such as your name, address, and pet information) with the groomer assigned to your appointment.
• We do not sell your personal information to third parties.
• We may share data with trusted service providers (such as payment gateways and SMS/email providers) solely to operate our platform.
• We may disclose information if required by law or to protect the safety of our users and partners.

Data Security

We use industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Choices

• You can update or correct your personal information anytime from your account settings.
• You can request deletion of your account and associated data by contacting our support team.
• You can opt out of promotional communications while still receiving essential booking-related notifications.

Changes to This Privacy Policy

DoggyDo may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. Any significant changes will be communicated through the website or via email.