Cancellation by Customer

• Bookings cancelled at least 24 hours before the scheduled grooming time are eligible for a full refund.
• Cancellations made less than 24 hours before the scheduled time may be subject to a cancellation fee of up to 50% of the booking amount.
• No-shows (where the groomer arrives but the customer is unavailable) are not eligible for a refund.

Cancellation by Groomer or DoggyDo

• If a groomer cancels a confirmed booking, you will receive a full refund or the option to rebook with another available groomer at no extra cost.
• If DoggyDo is unable to assign a groomer to your booking, the full amount will be refunded automatically.

Service Quality Issues

• If you're unsatisfied with the grooming service provided, please report the issue within 24 hours of service completion via Contact Us or the app.
• Our support team will review the complaint and, where applicable, offer a partial or full refund, or a complimentary re-groom session.
• Refund decisions for service quality issues are made on a case-by-case basis after reviewing the details provided by both the customer and the groomer.

Refund Processing Time

• Approved refunds are processed within 5-7 business days to your original payment method.
• For cash-on-service bookings, refunds (where applicable) will be credited to your DoggyDo wallet or bank account.

Non-Refundable Situations

• Add-on products purchased through the DoggyDo Shop are covered under a separate return policy and are non-refundable once used.
• Refunds will not be provided for dissatisfaction arising from a pet's natural behavior (e.g. shedding, temperament) unrelated to groomer performance.

Need Help?

For any refund-related queries, please reach out to us through our Contact Us page and our support team will assist you promptly.